Cooling Service and Parts
Service and Parts for Liquid Chillers and Liquid Heat Exchangers
Opti Temp refrigerated liquid chillers and non-refrigerated liquid heat exchangers are backed by customer service and support which is second to none. In the unlikely event you experience difficulties with your Opti Temp cooling system, rest assured our knowledgeable staff of thermal management engineers and technicians are available to assist you. Our telephones are answered by people, not computers. Our goal is the complete satisfaction of our customers.
Our service department technicians will be able to take your service and assistance calls during normal business hours, 8-5 PM Eastern Standard Time.
The service number for Opti Temp is (231) 946-2931 or you can e-mail
the service department: Service@OptiTemp.com
Opti Temp In-Warranty Chiller and Heat Exchanger Service
- Call Opti Temp at (231) 946-2931 for diagnostic assistance.
- If an instrument, pump, or miscellaneous hardware is determined to be at fault, a new or reconditioned part will be sent as a replacement. Customer will provide labor and any additional parts needed. Return the defective part freight pre-paid for a full credit.
- If it is determined that the complete thermal unit needs to be returned to Opti Temp, customer must package and sent to Opti Temp, freight prepaid.
An RMA must be obtained from Opti Temp prior to shipment.
Opti Temp Out-of-Warranty Chiller and Heat Exchanger Service
- Call Opti Temp at (231) 946-2931 for diagnostic assistance.
- If an instrument, pump, or miscellaneous hardware is determined to be at fault, you have 2 options:
a. Purchase a new device from the original device manufacturer as a replacement.
b. Order a replacement part from Opti Temp. - If it is determined that the complete thermal unit needs to be returned to Opti Temp, the customer must package and send it to Opti Temp, freight prepaid. An RMA must be obtained from Opti Temp prior to shipment. There will be an initial inspection charge of $375.00, plus parts and labor. The unit will be repaired, tested for factory performance, and shipped back to the customer, freight collect.
14 Point Chiller or Heat Exchanger service check-up for only $425.00 ~
- Any brand, make or model of Chiller or Heat Exchanger
Let us verify and upgrade the operation of your liquid chiller or liquid heat exchanger. We are offering
a
14-point check-up on any chiller or heat exchanger brand, make or model, including a NEW one-year warranty. Our checklist includes:
- Low Pressure Switch
- Cooling Solenoid
- Overload Setting
- Pump Output
- Pressure Gauges
- Plumbing for Leaks
- Clean Motor Vents
- Fuses and Holders
- Heater Electrical Values
- High-Temperature Switch
- Electrical Termination Points
- Process and Limit Control
- Wheels and Casters
- Motor Current Draws
- In addition to inspecting and validating your cooling system’s components, we will inspect the pump seal and heater contractor.
- Using Opti Temp’s OptiShield corrosion inhibitor system solution, we will thoroughly de-scale your system!
- Full testing and calibration of the cooling system are included in this package.
- Additional parts required to repair your device will be added to the above service check-up price.
- Your chiller or heat exchanger will receive a new one-year warranty on the parts used by Opti Temp to repair your unit.
- For more information, please contact Opti Temp’s service department: (231) 946-2931
- To request additional information: information@optitemp.com
- Customer must prepay the shipping.
OptiShield Corrosion Inhibitor System Solution
Corrosion Prevention in University Laboratories
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OptiShield Corrosion Protection for Chillers
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Obtain an RMA and send your chiller or heat exchanger to...
Opti Temp Inc.
1500 International Drive,
Traverse City, MI 49686
Phone:
231-946-2931